Rushed handling guarantee

If a Rushed Out the Door or Get It Fast order does not ship on time, we refund your shipping charge. You do not need to ask. Business days are Monday to Friday, not counting holidays. The guarantee covers when your order leaves our building. Transit times are carrier estimates.

We ship with FedEx, UPS, and USPS, and we pick the carrier that gets your order to you reliably at the best cost. We cannot guarantee a specific carrier unless you arrange it with us ahead of time.

Orders to PO Boxes often cost more and usually do not qualify for free shipping. Use a physical address to avoid delays and added fees.

We ship to Alaska, Hawaii, Puerto Rico, Guam, the Northern Mariana Islands, and the US Virgin Islands. Free shipping generally does not apply to large or bulky items going to these destinations, though Hawaii and Alaska have more flexibility depending on carrier policy. Rates are quoted at checkout or on request.

We ship select items to Canada. Canadian customers need to choose "UPS Standard Shipping to Canada" at checkout so your order clears customs cleanly and you avoid surprise brokerage fees. Orders placed with other methods can be delayed or rejected at the border.

Some products ship directly from our vendor partners and show their own estimated ship dates on the product page. For questions about these, reach out through our contact page or the chat button on any page.

Freight orders arrive on pallets by box truck or semi. We assume you need liftgate service unless you tell us otherwise.

Inspect every freight shipment before you sign. Count the packages and check for damage. Signing the delivery receipt confirms the order arrived complete and undamaged, so note any problem on the receipt before you sign it.

Full truckload (FTL) orders are custom quoted after checkout based on your location, order volume, and how the truck will be unloaded.

• Let us know if you have a dock, forklift, or other unloading equipment.
• Tell us if you need liftgate or manual unload service.
• Reach out through our contact page ahead of time for an FTL quote.

We email tracking as soon as your order ships. If it does not arrive, check buildasoil.aftership.com with your order details, or reach out through our contact page.

This optional add-on at checkout covers your shipment against loss, theft, and damage, and we fast-track those claims for replacement or resolution. Even with protection, photos and documentation help us move carrier claims along faster.

Send all claims through our contact page. We do not process claims by phone.

Please report damaged or missing items as soon as you open your order, and no later than 30 days after delivery. Include:

• A description of the issue
• Photos of the box as it arrived and all packaging
• Photos or video of the items you received, including any damage
• A photo of the packing slip

Hold onto the packaging and any damaged items until the claim is resolved, since carriers may require an inspection.

Claim deadlines

• Damage or missing items: within 30 days of delivery
• Incorrect products: within 60 days of shipment
• Lost or misdelivered packages: within 60 days of shipment

We help with every carrier claim we can. But once an order is in the carrier's hands, we cannot control delays, damage, or misdelivery, and the carrier makes the final call on claims.