Free shipping on any 2+ items - Excludes Bulk

Shipping policy

Shipping Policy

Free shipping on any order with two or more items. The one exception is bulk items, meaning the large or heavy products that move by freight or oversized parcel. If your cart qualifies, free shipping is applied automatically at checkout.

We pack and ship every order from Montrose, Colorado, Monday through Friday. Most orders ship within 2 business days. Orders placed on a weekend start processing on Monday.

Shipping Options

  • BuildASoil Shipping (free): free on eligible orders with two or more items. Ships within 2 business days, up to 10 business days in transit. We select the carrier and method.
  • Standard Shipping (paid): ships within 2 business days, 3 to 7 business days in transit.
  • Standard Shipping: Rushed Out the Door (paid, slightly more): guaranteed handling, 3 to 7 business days in transit. Order by noon MT on a business day and it ships the same day. Order after noon or on a weekend and it ships the next business day.
  • Get It Fast: the same guaranteed handling as Rushed Out the Door, 2 to 3 business days in transit.
  • Overnight It: ships as soon as possible, 1 business day in transit.
  • Pickup at Factory Store (free): ready within 24 hours in Montrose, CO. Bring your order confirmation and a valid ID.
  • FedEx Freight Economy: for large or heavy orders, 2 to 9 business days in transit. Quoted.
  • FedEx Freight Priority: for large or heavy orders, 2 to 7 business days in transit. Quoted.

Rushed Handling Guarantee

If a Rushed Out the Door or Get It Fast order does not ship on time, we refund your shipping charge. You do not need to ask. Business days are Monday to Friday, not counting holidays. The guarantee covers when your order leaves our building. Transit times are carrier estimates.

Carriers

We ship with FedEx, UPS, and USPS, and we pick the carrier that gets your order to you reliably at the best cost. We cannot guarantee a specific carrier unless you arrange it with us ahead of time.

PO Boxes

Orders to PO Boxes often cost more and usually do not qualify for free shipping. Use a physical address to avoid delays and added fees.

Outside the Continental US

We ship to Alaska, Hawaii, Puerto Rico, Guam, the Northern Mariana Islands, and the US Virgin Islands. Free shipping generally does not apply to large or bulky items going to these destinations, though Hawaii and Alaska have more flexibility depending on carrier policy. Rates are quoted at checkout or on request.

Canada

We ship select items to Canada. Choose "UPS Standard Shipping to Canada" at checkout so your order clears customs cleanly and you avoid surprise brokerage fees. Orders placed with other methods can be delayed or rejected at the border.

Vendor-Fulfilled Items

Some products ship directly from our vendor partners and show their own estimated ship dates on the product page. For questions about these, reach out through our contact page or the chat button on any page.

Freight Shipments

Freight orders arrive on pallets by box truck or semi. We assume you need liftgate service unless you tell us otherwise.

Inspect every freight shipment before you sign. Count the packages and check for damage. Signing the delivery receipt confirms the order arrived complete and undamaged, so note any problem on the receipt before you sign it.

Full Truckloads

Full truckload (FTL) orders are custom quoted after checkout based on your location, order volume, and how the truck will be unloaded. Let us know if you have a dock, forklift, or other unloading equipment, or if you need liftgate or manual unload service. Reach out through our contact page ahead of time for an FTL quote.

Order Tracking

We email tracking as soon as your order ships. You can also check buildasoil.aftership.com with your order details, or reach out through our contact page.

Shipping Protection

This optional add-on at checkout covers your shipment against loss, theft, and damage, and we fast-track those claims for replacement or resolution. Even with protection, photos and documentation help us move carrier claims along faster.

Claims

Send all claims through our contact page. We do not process claims by phone. Please report damaged or missing items as soon as you open your order, and no later than 30 days after delivery. Include a description of the issue, photos of the box as it arrived and all packaging, photos or video of the items you received including any damage, and a photo of the packing slip. Hold onto the packaging and any damaged items until the claim is resolved, since carriers may require an inspection.

Claim deadlines:

  • Damage or missing items: within 30 days of delivery
  • Incorrect products: within 60 days of shipment
  • Lost or misdelivered packages: within 60 days of shipment

Once Your Order Leaves Our Facility

We help with every carrier claim we can. But once an order is in the carrier's hands, we cannot control delays, damage, or misdelivery, and the carrier makes the final call on claims.

Full details: buildasoil.com/pages/shipping-policy

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