Shipping Policy
Notice: CHECK THE SHIP BY DATE ON EACH PRODUCT PAGE
Each product will have an estimated ship date and those dates are accurate and being monitored everyday.
Below you'll find a detailed explanation as to what to expect for the different ways we handle orders.
1. Order now, with ships by and delivered by dates available
2. Estimated Ship Date with no delivery dates available: We have manufacturers that will ship directly to you in the event we are out of stock. This means that we do not know exactly when it will ship but we encourage our partners to get the items out within 3 days. Occasionally this will take longer and is not 100% in our control.
3. Backordered: This is because the product is currently in route to us or we are waiting on part of the item to produce. When this happens we still know what to expect with accuracy and will tell you when to expect the shipment.
BuildASoil Shipping and Freight Policy:
- If you select a service at checkout that is how we will be shipping.
- BuildASoil Shipping – We decide the most economic carrier. USPS, FEDEX or UPS
- BuildASoil Freight – All orders over 350lbs or a volume exceeding 15 cubic feet may utilize freight for delivery. Notice: To expedite your freight order, many of the smaller items will be shipped separately. The remaining larger bulkier items will be sent via freight. IF YOUR ORDER IS ONLY QUALIFYING FOR FREIGHT SHIPPING AND YOU BELIEVE THIS IS INCORRECT, CONTACT US!
Free Shipping? Only available to contiguous U.S.
Shipping Times: After Fulfillment
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BuildASoil Shipping – 1-5 Days Shipping (USPS, Fedex, UPS)
- BuildASoil Freight – 1-7 Days Transit time depending on distance. Please note that the estimated delivery on freight shipments is the estimated date that the shipment will reach the nearest terminal to your delivery location, and final delivery can take anywhere from 1-10 business days following the delivering terminal receiving the shipment. The carrier will reach out to you to schedule final delivery. Please input an accurate phone number and shipping address during checkout for delivery.
- Specific shipping selected at checkout:
- Overnight – Will ship out same day or next business day.
- 2 Day Shipping – Will ship out same day or next business day.
- Specific Carrier Selected and Paid for: We will use your selected carrier
How is shipping calculated?
We use the product length, width, height, and weight. We send this info through a custom system that calculates the absolute best box to combine your items into. This box and weight info is then sent within seconds to the carrier and back again to display the real time rates. We do not ever add money to our shipping rates.
How does freight work?
Freight shipping is our go to shipping option for when your order has become too big to ship through ordinary parcel. With freight shipping, your order will go onto a box truck or semi trailer. Depending on whether you are a residential or commercial customer, we will make sure the proper accessories are selected from our end to make delivery as easy as possible for you! With a freight delivery, the shipping carrier will contact you and likely schedule a delivery appointment to make sure you are there at time of delivery and can sign for the shipment.
Do not sign for your order until you have confirmed an identical count of boxes, bags, rolls, bundles, pails, etc. and have checked very carefully for apparent and/or concealed damage. We will not accept any responsibility for missing and/or damaged items unless you note a count discrepancy and/or identify damage on the bill of lading at the time of delivery!
Tracking and Receiving Orders:
All orders shipping via FedEx or USPS, you will be provided with tracking information via an email to the email address provided on the order on the day the order is shipped. Please contact us immediately if you think your shipment is lost or if your shipment arrives damaged.
When your order arrives, open the package immediately and inspect the content against the packing slip; it is especially important to check viability on living products immediately. Notify us immediately of any shortages or damage, do not discard any damaged items or shipping cartons. The shipping company may require an inspection prior to approving any claim.
Claims Policy:
Visible Damage, Concealed Damage, and Missing Content Claims - Visible Damage is defined as any damage to the packaging that is identifiable without opening the package at the time of delivery. Concealed Damage is defined as any damage that is not immediately noticeable at the time the package is opened or when the product is first used. Missing Content is defined as any package that is missing product that the packing slip states is included. These types of claims must be made directly to BuildASoil within 5 business days of delivery. Any claims made after that time cannot be honored. Please contact BuildASoil at 855-877-7645 or email Support@BuildASoil.com to make such a claim.
Incorrect Delivery and Lost Package Claims - Incorrect Delivery is defined as any incident where the driver delivers the package to the wrong address or individual. Lost Packages may occur in two ways. First, lost packages may occur when packages are not able to be located within the carrier's network. Second, a package may be considered lost when the carrier claims delivery was completed by leaving the package on the doorstep, but the customer cannot locate the package. Both incorrect delivery and lost package incidents are usually discovered through standard tracking of the package.
Claims for either of these problems must be made directly to BuildASoil upon discovery. No claims will be honored after 30 days from shipment date. Please contact BuildASoil at 855-877-7645 or email Support@BuildASoil.com to make such a claim.
Incorrect Product Claims - BuildASoil must be notified directly within 30 days of shipment of any package received where contents incorrect. Please contact BuildASoil at 855-877-7645 or email Support@BuildASoil.com to make such a claim.
Shipping to Hawaii, Guam, Alaska, Puerto Rico and the US Virgin Islands:
Items are generally shipped to these locations via USPS or FedEx One Rate. Boat and Barge shipments for palletized orders are available. Call for a quote. Perishable items and beneficial insects cannot ship to these locations.
FREE SHIPPING ITEMS DO NOT APPLY TO HI, AK, GU, VI & PR.
Expedited Shipments:
All expedited shipments should be received in 2 or less business days from time of shipment
Partner Vendor Shipped Orders:
We sometimes allow vendors to ship product directly to our customers when it’s most efficient. These orders will often be delivered within one week of ordering, but in some cases these orders can take longer due to product availability and weather delays in which case we will email you to communicate.
