Oh No!! We received our first bad review.... and it's awful.

February 16, 2014 4 Comments

Okay, so it finally happened. 

I just received email notification that we received a new review on "Crustacean Meal"

Normally a good thing I went to read it, knowing we had a shipping delay with this particular customer and provided a free sample along with extra of every item... I was hoping for a really good review.

This was hard for me to take, but I really am happy that the customer took the time to provide us feedback that might enable us to improve our business. Extra and Free stuff just doesn't cut it when the package is torn, and is smelly.... so "J" if you are reading this, I'll be sending you another package tomorrow. We will be testing out a new bagging procedure and I would really like it if you update me on how the package arrives. 

Here is the Customer Comment without editing:

"The prices are decent enough, but it took longer than I would've liked to get here. When it did arrive; one of the bags had a hole on the bottom, and the box was littered with crustacean meal. USPS left the package at my door, in a snow puddle, so water got into the crustacean meal through the open hole in the bag. I had to toss out a small portion that was clumped together with dirty, street water. Though zip-tied; the bags are unsealed, and allow the aroma of your products to permeate the cardboard box. None of the amendments I ordered from various other vendors had such noticeable odors coming from their packaging. This is the main reason why I probably will not use the site again." 

Here is what we are doing about this:

1. Packages will now be sealed much tighter and added to a final large bag that will be sealed before putting in the box.

2. Individual packages of odorous items will be double bagged. Neem, Crustacean, Fish Bone Meal Etc. 

3. We still offer a guarantee and will refund or replace orders that have problems like this one. 

This is embarrassing. but not learning from this experience would be even worse. Our amendments are very potent and do have a noticeable odor compared to some of our competitors. Going forward, this won't be an issue while shipping. 

Thanks for all the great reviews and also for the constructive criticism. We couldn't do this without your support.  

Getting better everyday, 

Jeremy Silva and the BuildASoil Team




4 Responses

Michael S
Michael S

September 16, 2015

Hello buildasoil,
I am usually a regular customer to Fox farm Happy Frog soil. I’ve been using g them for years. It’s decent soil but it’s horrible when it comes to quality control. It comes with an ecosystem of Insects that I have to treat every time I run a new cycle. I use microbe life and bio bizz for nutrients. I’ve decided I’m going to drop happy frog but don’t know where to turn without taking a chance on efficency and quality. My question to you is, does your company have a sample or trial I can use to make my decision on purchasing? Thank you for your time.

James
James

June 21, 2015

The person that left the bad review could of been telling the truth but most of the time when this happens its usually something small and they get angry and over exaggerate the situation and tend to lengthen the comment or add things to it.

I do believe something happened or maybe just the long delivery but the rest i don’t buy it one bit.

Just my 2 cents from decades of buying/selling stuff on ebay.

BuildASoil
BuildASoil

February 18, 2014

David Czaster on February 18 2014 at 02:17AM

I ordered some ewc a few weeks ago and couldn’t be more pleased. I mixed some bagged soil .with the ewc and a sample of the clackamas nutrient pack that you were nice enough to give me, and put it into a 5 gallon pot to cook. After 3 days fungus started growing on the surface a sure sign that the ewc are supercharged. Thank you, look-in forward to future business,keep up the good work

REPLY:

Thank you for the kind words David. I know you will love your castings and Nutrient Kit, pretty stoked to hear that things are coming together nicely for you. Our systems keep getting better everyday and it’s thanks to all the great feedback we get. So again, thanks for the blog message…. It really makes my day when I see people posting in here.

David Czaster
David Czaster

February 18, 2014

I ordered some ewc a few weeks ago and couldn’t be more pleased. I mixed some bagged soil .with the ewc and a sample of the clackamas nutrient pack that you were nice enough to give me, and put it into a 5 gallon pot to cook. After 3 days fungus started growing on the surface a sure sign that the ewc are supercharged. Thank you, look-in forward to future business,keep up the good work

Leave a comment

Comments will be approved before showing up.